Welcome to Vevormro (hereinafter referred to as the “Website”). If you have any questions during the ordering, payment, shipping or return process, please check out the FAQ below. If you need further help, please feel free to contact our customer service team.
1. How to place an order?
Q: How do I place an order on the website?
A: You can place an order by following the steps below:
Browse the products and add the required items to the shopping cart.
Go to the shopping cart page and click the “Checkout” button.
Fill in the delivery information and select the payment method.
Confirm the order information and complete the payment.
After the payment is successful, you will receive an order confirmation email and we will process your order within 1-3 working days.
Q: Can I change or cancel my order?
A: If your order has not been shipped yet, you can contact customer service to request to modify or cancel the order. Once the order enters the shipping process, it cannot be changed or cancelled.
2. Payment related
Q: What payment methods can I use?
A: We accept the following payment methods:
Credit/Debit Card
Paypal Payment
Bank Transfer (for large orders) etc.
3. Order Processing and Shipping
Q: How long does it take for an order to be shipped?
A: We usually process orders within 1-3 business days and provide logistics tracking information.
Q: Do you provide global delivery?
A: Yes, we provide free shipping worldwide, and all orders can enjoy free delivery service.
Q: How can I track the logistics after the order is shipped?
A: After the order is shipped, you will receive an email with the logistics tracking number, and you can check the delivery status at any time.
Q: What should I do if my order has not been delivered after the expected time?
A: If your order has not arrived after the expected delivery time, please use the logistics tracking number to check the status first. If you still have questions, please contact customer service and we will help you check the order.
4. Returns and Refunds
Q: Can I return the goods?
A: Yes, you can apply for a return within 10 days after receiving the product, but the following conditions must be met:
1. The product is unused, in its original packaging, and with all accessories.
2. The product is not damaged or altered, except in cases that affect secondary sales.
3. The return application requires the order number and product photos, etc.
Q: Who will bear the return shipping cost?
A:
Quality problem or wrong product: We will bear the return shipping cost.
Return for personal reasons: The shipping cost is borne by the buyer.
Q: How long does it take to refund?
A: The refund will be returned to the original route within 1-3 working days after we receive and confirm the return product. The specific arrival time depends on the payment method and bank processing speed.
5. Order issues and customer service support
Q: I received the wrong product, what should I do?
A: We are deeply sorry. Please contact us within 48 hours and provide product photos. We will arrange a replacement or refund for you as soon as possible.
Q: How to contact customer service?
A: You can contact us via the following methods:
Vevormro
�� Customer Service Email: vevormro@outlook.com
Our customer service team will respond to your request within 48 hours.